Return Policy

Thank you for shopping with uniando.shop! We hope you love your purchase, but if for any reason you are not completely satisfied, our Return Policy is designed to help you with a smooth return process.

1. Return Eligibility

Timeframe: You may return items within 30 days of receiving your order.
Condition: Items must be returned in their original condition, including all tags and packaging. They should be unworn, unwashed, and free from any signs of use.
Exclusions: Customized or final sale items are not eligible for return.

2. How to Initiate a Return

Contact Us: To start a return, please contact our customer service team at support@orderintouch.com with your order number and the reason for the return.
Return Instructions: Our customer service team will provide you with detailed instructions on how to return your items.

3. Return Shipping

Cost: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items of high value. We are not responsible for items lost or damaged during return shipping.

4. Refunds and Exchanges

Processing Time: Once we receive your returned item, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method.
Exchanges: If you wish to exchange an item for a different size or color, please contact us at support@orderintouch.com to check availability and receive further instructions.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at support@orderintouch.com. We will arrange for a replacement or full refund at no additional cost to you.

6. Contact Us

For any questions or concerns regarding our return policy, please reach out to our customer service team:
Email: support@orderintouch.com

We appreciate your business and are here to assist you with any return-related inquiries.